Jewelry services

The Maison offers multiple services to ensure your jewelry creations are optimally maintained.

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How to wear your watch

Daily care advice for watches

To ensure the condition and operation of your

MiZuFook&Co offers adjustment services within 12 months of purchase as a courtesy. However, some adjustment services may require additional fees.

For more information, we invite you to visit our services page.

timepiece is maintained over its lifetime, we recommend taking the following precautions:
The water resistance of your watch is adapted to daily use that may involve exposure to small splashes of water. Nevertheless, we recommend that you do not immerse your watch in water.
Always keep the crown in the closed position, except when performing adjustments.
Avoid exposure to extreme temperatures (<32°F; >140°F) that may risk damaging the joints or the bracelet or strap.
Protect your watch by keeping it away from intense magnetic sources (such as magnets or household appliances) that can have an impact on the proper functioning of the movement.
Avoid exposure of your watch, especially the leather strap, to cosmetic products or acidic or chemical substances.

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How to handle your watch

Handling advice for watches

Quartz watches function using a battery that has an average lifespan of 2 years. We recommend that you never leave a dead battery in your watch, as it could damage the movement.
For manual-winding mechanical watches, we recommend winding daily before wearing by carefully turning the crown until you feel resistance.
Self-winding watches wind naturally when they are worn using an oscillating weight. To ensure that this winding mechanism works correctly, we recommend that you adjust the bracelet or strap to fit your wrist. In case your watch stops functioning, you can manually wind it by turning the crown a few times to get the movement working again.
We recommend that you to avoid manipulating the date function between 10PM and 2AM, as during this time the pinions in the movement are repositioned and could be damaged.

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How do I apply for the service?

Our team will be happy to welcome you and personally assist you with your service requirements.

We invite you to visit the MiZuFook&Co boutique and leave your creations to us for repair.

If you are unable to visit the boutique in person, you can also request a free pick-up service to send your artwork to us.

ANY QUESTIONS?

Our personal advisors would be delighted to assist you

MONDAY TO SUNDAY, 9AM – 6PM

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The Family Service Ambassador will be dedicated to serving you and assisting you in purchasing your favorite works. The service hours are from 9am to 6pm on Monday to Sunday.

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