Shipping & Handling - Your Jewellery Delivered with Care
IMPORTANT ORDER INFORMATION
Please be aware that click-and-collect orders are fulfilled from our dispatch warehouse and sent to our stores for collection. If you have placed an order for click and collect, you will receive a notification once it is ready for collection.
Our jewellers, customer service and retail teams are working around the clock to ensure your order is hand-made and delivered to you as soon as it possibly can. Thank you for shopping with Alana Maria and we hope the following information will assist you.
Processing times
Due to the handcrafted nature of our pieces and our made-to-order model, all orders have a processing time of roughly 2 business days prior to dispatch.
During periods of increased demand, processing times can be between 5 – 10 business days.
Shipping Fees
$3.99 Standard Shipping for AU orders
$8.99 Express Shipping for AU orders
FREE Standard Shipping for all AU orders over $80.00
Cost will be dependent on the country for all international orders
Click and Collect in-store is free.
Click and Collect
Please be aware that click-and-collect orders are fulfilled from our dispatch warehouse and sent to our stores, NOT pulled off the shop floor. If you have placed an order for click and collect, you will receive a notification once it is ready for collection.
How do I track my order?
After your online Alana Maria purchase, you will be updated via email on your order status during each step of the way.
- Order confirmation of your purchase.
- When your order has been shipped.
A tracking number will be provided when your order has been shipped. You then will be able to use the tracking number to track your order on the carrier’s website listed in the email?
Can I cancel or update my order?
Our customer service and dispatch team work hard to get your order dispatched as soon as possible. After your order has been placed we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to enquiries at info@mizufook.com✅ with your order number found in your order confirmation email and we will do our best to support you.
For all custom hand-engraved gold-filled and sterling silver pieces, once the order is placed, we are not able to cancel or update the order. This does not include our letter necklaces, all customers are able to exchange this product or receive a store credit. For all custom engraved solid gold pieces, once the order is placed, we are not able to cancel or update the order.
For all made-to-order bespoke orders, due to its truly unique process we are unable to cancel or update the order.
Australia Shipping information
All domestic orders are shipped via Australia Post. Once your order is processed, you will receive a shipping confirmation email with tracking details. If you do not receive these details, please do not hesitate to contact our dedicated team at info@mizufook.com✅
Please note that tracking information becomes available at 6pm AEST after our couriers process your shipment. For orders placed on weekends, public holidays, or after 12pm AEST, tracking information will be accessible the following business day at 6pm AEST.
Estimated standard delivery times for domestic orders are as follows:
STANDARD SHIPPING
NSW – (2 – 4 business days)
QLD, VIC, SA, TAS, WA & NT – (3 – 6 business days)
EXPRESS SHIPPING
NSW – (1 – 2 business days)
QLD, VIC, SA, TAS, WA & NT – (1 – 3 business days)
International Shipping information
International orders are shipped via Australia Post and may require a signature upon delivery. Please be aware that product costs and delivery fees do not include taxes and duties, which may be imposed by customs or postal authorities in your country of delivery.
STANDARD INTERNATIONAL SHIPPING
New Zealand – $16 AUD (5 – 8 business days)
Asia Pacific – $19 AUD (9 – 12 business days)
USA and Canada – $21 AUD (6 – 9 business days)
UK and Europe – $25 AUD (8 – 15 business days)
Rest of the World – $31 AUD (10 – 15 business days)
