Refund policy
Last updated: April 1, 2024
Return Policy. A return shall be accepted only if shipped to the following address:
For any item that you’d like to return, simply use the return label if enclosed in your delivery, or visit this page to print a return label. Then drop off your package at the nearest FedEx location.
Articles are accepted for credit or exchange in the U.S. if returned within 14 days from the date of the delivery of the package, accompanied by a Website sales receipt. Some exclusions may apply.
1. Return Process
a. We will verify that the returned product satisfies the conditions of the Website Return Policy, above, and, if so, then proceed with the applicable exchange or refund.
b. Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original MiZuFook&Co. box and delivery package, including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
c. If you have received free items as part of your order, they must be returned with the products.
d. We will subject all returns to strict quality control (“QC”) to ensure that the returned products meet these requirements. If the product does not meet the QC standard, we will refuse the return and the product will be returned to you. If the returned product meets quality control requirements, we will proceed with the applicable exchange.
You must retain proof of return and we will not be liable if you are unable to provide such proof. Notwithstanding anything to the contrary, this section does not apply to any custom products. Certain items may be subject to a restocking fee of ten percent (10%).
2. Products you cannot return.
Any Products purchased outside of Website, and through any other sales channels may not be returned. Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be canceled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved.
3. Processing Time.
Please allow 5-7 business days for the return to be processed by your credit card company.
4. Form of Refund.
Any and all returns will be processed to the original form of payment.
